Privacy Policy

Updated as at December 1, 2023

INTRODUCTION

Protecting your private information is our priority. This statement of Privacy applies to firstupcleaning.com and First Up Cleaning Services. This Privacy Policy governs data collection and usage of the products, services, software, platform and websites (collectively, “Services”) provided by First Up Cleaning Services LLC and its affiliates (collectively, “First Up Cleaning Services”). By using the Services, you consent to the data practices described in this policy and our Terms and Conditions. If you do not agree to any part of this Privacy Policy, then you should stop accessing the Services.

This site is owned and operated by First Up Cleaning Services LLC (“the Company”) with its website located at firstupcleaning.com (“the Website”). For the purposes of this Privacy Policy, unless otherwise specified, all references to First Up Cleaning Services LLC include the Company and the Website.

The Company is a respected leader in offering commercial and residential cleaning and maintenance services with the highest quality standards.

Your privacy on the Internet is of the utmost importance to us. We will never share your personal information with any third party unless under certain conditions (outlined in Sharing Information with Third Parties section), but because we may gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

The private information you provide on the Website will be used only for its intended purpose.

We will protect your information consistent with the principles of the Privacy Act of 1974, 5 U.S.C, the E-Government Act of 2002, and the Federal Records Act.

By using the Website, you consent to the data practices described hereinafter.

PERSONAL INFORMATION

As a general rule, the Company does not collect personal information about you when you visit the Website, unless you choose to provide such information to us. Submitting personal information through the Website is voluntary. By doing so, you are giving the Company your permission to use the information for the stated purpose. However, not providing certain information may result in the Company’s inability to provide you with the Services (hereinafter defined in Clause 8).

You may be required to provide certain personal information to us when you elect to use certain products or services. These may include:

(a) registering for an account;

(b) entering a sweepstakes or contest sponsored by us or one of our partners;

(c) signing up for special offers from selected third parties;

(d) sending us an email message;

(e) submitting your credit card or other payment information when ordering and purchasing products and services.

We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We may also gather additional personal or non-personal information in the future.

If you choose to provide us with personal information on the Website, through methods such as submitting information through our Website, giving the Company a call, we may use that information to help us provide you with information and/or service(s) (“the Services”).

We may also use the personal information to respond to any of your messages and/or feedback. The information we may receive from you varies based on what you do when visiting the Website.

First Up Cleaning Services collects and uses your personal information to operate and deliver the services you have requested.

First Up Cleaning Services may also use your personally identifiable information to inform you of other products or services available from First Up Cleaning Services and its affiliates.

COLLECTION OF PERSONAL INFORMATION

By using the Website and its functions, you may provide basic information such as your name, phone number, address and email address which allows us to send information, provide updates and/or process the type of Services you desire.

If you sign up with the Company and/or purchase services through the Company, we may also collect billing and credit card information.

The Company encourages you to review the privacy statements of Websites you choose to link to from the Company so that you can understand how those Websites collect, use and share your information (“Third Party Website”). The Company is not responsible for the privacy statements or other contents on Third Party Websites outside of the Company’s website or control.

If you use our web pages or web forms, or any other Services that enable you to upload or capture content, we collect, parse and store images, photos, documents, videos and digital media content that you scan and/or upload using these Services for electronic signature, user profile pictures, and/or to share with our office and field technicians for review.

First Up Cleaning Services may also collect anonymous demographic information, such as Postal Code, age, gender, preferences, interests and favorites. First Up Cleaning Services will not delete customer information other than upon customer request, or after a certain period of inactivity. However, First Up Cleaning Services reserves the right to delete customer information for accounts with a status of over a year of inactivity at any time.

SHARING INFORMATION WITH THIRD PARTIES

First Up Cleaning Services may, from time to time, contact you on behalf of external business partners about a particular offering that may be of use or interest to you. In those cases, your personally identifiable information (email, name, address, telephone number) is transferred to the third party.

First Up Cleaning Services may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange deliveries. All such third parties are prohibited from using your personal information except to provide these services to First Up Cleaning Services, and they are required to maintain the confidentiality of your information.

First Up Cleaning Services may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:

(a) conform to the edicts of the law or comply with legal process served on First Up Cleaning Services or the site;

(b) protect and defend the rights or property of First Up Cleaning Services;

(c) act under exigent circumstances to protect the personal safety of users of First Up Cleaning Services or the public.

OPT-OUT OF DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

You have the right to know the categories of personal information that we disclosed about you for a business purpose.

You have the right under the California Consumer Privacy Act (CCPA) and other applicable privacy laws to opt-out of the disclosure of your personal information. If you exercise your right to opt-out, we will refrain from disclosing your personal information unless you subsequently provide express authorization.

To opt-out, visit: https://www.firstupcleaning.com/opt-out-page/

THE NATURE OF PERSONAL INFORMATION WE COLLECT

Personal information we collect includes:

• Identifying information (name, date/place of birth, gender, age)

• Contact information (address, phone numbers)

• Financial information (bank account, credit card details)

You have the right not to provide this information, but doing so may limit our ability to provide Services.

AUTOMATICALLY COLLECTED INFORMATION

We collect and temporarily store certain information about your visit for site management and security purposes. This includes:

• Internet domain name

• IP address

• Browser type

• Operating system

• Date/time of access

• URLs of pages visited

• Username (if logged in)

• Referring site URL

INFORMATION COLLECTED FOR TRACKING AND CUSTOMIZATION (COOKIES)

A cookie is a small file that allows a website to remember specific information about your session.

Types of cookies:

• Session cookies — deleted when browser closes

• Persistent cookies — stored to identify returning users

USE OF YOUR PERSONAL INFORMATION

The Company collects and uses your personal information to operate the Website and deliver the Services.

The Company does not sell, rent or lease its customer list to third parties.

The Company may contact you on behalf of third parties about offerings that may interest you. In those cases, your personal information is transferred to the third party.

The Company may share data with third parties for statistical analysis, email delivery, customer support, or deliveries. These parties must maintain confidentiality.

The Company may track Website usage to determine popular services and deliver customized content.

Information about your computer hardware and software may be automatically collected using third-party tools. This includes IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, ISP, and geo-location.

DISCLOSURE OF YOUR PERSONAL INFORMATION

Your personal information may be used and disclosed to employees, staff, insurers, professionals, agents, suppliers, subcontractors, and other parties necessary for providing Services.

Personal information may be disclosed between third parties under the terms of this Privacy Policy.

Compliance with legal requirements may require disclosure.

Personal information may also be used to protect the Company’s rights and safety.

SECURITY OF YOUR PERSONAL INFORMATION

The Company secures your personal information from unauthorized access, use or disclosure.

CHILDREN UNDER EIGHTEEN

The Company does not knowingly collect personal information from children under eighteen. If you are under eighteen, you must ask a parent or guardian for permission.

OPT-OUT & UNSUBSCRIBE

You may opt-out of receiving information by visiting https://www.firstupcleaning.com/opt-out-page/

CHANGES

This Privacy Policy may be modified at any time without notice. You are advised to review it periodically.

CONTACT

The Company welcomes your questions or comments.

Effective as of December 1, 2023.