Your Cleaning Service Questions, Answered
Browse by category or scroll through — every answer is written to be clear and complete.
First Up Cleaning Services has provided certified residential and commercial cleaning across Manhattan, Brooklyn, Queens, the Bronx, and Nassau County since 2015. This page answers the most common questions about our services, pricing, scheduling, payment options, and what to expect from every clean.
House & Apartment Cleaning FAQ
First Up provides house cleaning, apartment cleaning, and maid services across NYC and Nassau County. Cleaners bring all equipment and supplies. Services are available one-time or on a recurring schedule, with flat-rate pricing and no hidden fees.
First Up has held industry certifications since 2015 — including IJCSA, ISSA, P&G Professional, IEHA, OSHA, and BBB accreditation. Our cleaners are background-checked, fully insured, and trained to a detailed checklist on every visit. We bring all equipment and supplies, offer flat-rate pricing with no hidden charges, and serve Manhattan, Brooklyn, Queens, the Bronx, and Nassau County with the same standards across every borough.
Absolutely. Call our Customer Care team at (718) 340-3323 for NYC or (516) 200-6345 for Nassau County. A representative will walk through your home size, service type, and any special requests to get your appointment scheduled. You can also book online anytime on our booking page.
You don't have to be. We can coordinate key pickup through your doorman or another trusted contact — just make sure someone is available to receive the key once the cleaning is done. If you'd prefer to be home, that works too. Many of our clients are.
Yes, and we encourage it. When a Customer Care representative contacts you before your first appointment, mention anything specific: areas that need extra attention, items to work around, access details, preferences on products. Our cleaners follow your notes, and returning clients can update instructions at any time.
No. We bring everything — equipment, products, and supplies. You don't need to have anything on hand. If you have a specific product you'd prefer us to use, let us know and we'll work with it.
Green cleaning is available as an add-on service at an additional charge. Let us know when booking and we'll make sure your clean uses environmentally friendly products. Just ask when you call or add it to your request online.
Yes. We offer one-time and recurring cleaning schedules — weekly, bi-weekly, and monthly options are available. Recurring clients get consistent service with a team that becomes familiar with their home. Contact us or use the booking page to set up your schedule.
A standard clean covers regular maintenance areas — kitchens, bathrooms, living spaces, vacuuming, mopping, and general tidying. A deep clean goes further: inside appliances, baseboards, grout lines, ceiling fans, window sills, and all the areas that don't get attention in a routine visit. If it's your first booking with us, we typically recommend starting with a deep clean. Full details are on our cleaning service descriptions page.
A rush appointment is any same-day or next-day booking. Because we're fitting you in on short notice, there's usually an additional fee. Call us directly for availability — we'll do our best to get someone to you quickly.
Yes. We carry general liability insurance and workers' compensation. All team members are background-checked before working in your home. If your building or property manager requires proof of insurance, we can provide documentation on request.
Our Descriptions of Home Cleaning Services page has a full breakdown of what's included in each service type — standard, deep, move-in/out, maid service, and more.
First Up serves Manhattan, Brooklyn, Queens, the Bronx, and Nassau County Long Island. Visit our Locations We Serve page to find your neighborhood, or call us to confirm coverage for your specific zip code.
Yes. Please review our Terms and Conditions for the full cancellation and rescheduling policy, or call us directly and a Customer Care representative will help you make changes.
Tipping isn't required, but it's always appreciated. If your cleaner did a great job, a tip is a meaningful way to recognize it — and they're grateful for it.
Office & Commercial Cleaning FAQ
First Up provides office cleaning, janitorial services, and commercial cleaning across NYC and Nassau County. We work around your business hours, bring all equipment and supplies, and offer flexible scheduling for offices, retail spaces, and commercial facilities.
Yes. We schedule commercial cleanings around your business hours — before you open, after you close, or on weekends. When you request a quote a Customer Care representative will work with you to find a time that causes zero disruption to your operations. Our hours are Monday through Saturday 8AM–8PM and Sunday 9AM–6PM.
Yes. A supervisor is present or reachable during every commercial job. For larger or recurring contracts a team lead is on site throughout the clean. If you have specific standards or walk-through requirements at the end of a job, let us know when booking and we'll make sure someone is available to meet with you.
No. We bring all equipment, cleaning products, and supplies. You don't need to have anything on hand. If your facility requires specific products for compliance or safety reasons, let us know in advance and we'll accommodate.
Call us at (718) 340-3323 for NYC locations or (516) 200-6345 for Nassau County and a Customer Care representative will gather the details — space size, cleaning frequency, and any specific requirements — to build your quote. You can also request a quote online through our Commercial Cleaning Quote form or reach us through our Contact page.
Yes. If your business has environmental standards or prefers low-chemical products, let us know when requesting your quote and we'll make sure the right eco-friendly products are used throughout your facility. Just mention it when you call or submit your quote request and we'll build it in.
Yes. First Up carries full general liability insurance and workers' compensation coverage. We can provide proof of insurance documentation on request — useful if your building management or property owner requires it before a cleaning crew enters the premises.
We serve commercial clients across Manhattan, Brooklyn, Queens, the Bronx, and Nassau County Long Island. Visit our Locations We Serve page to find your area or call us to confirm coverage for your specific address.
We clean offices, medical offices, retail spaces, showrooms, co-working spaces, and other commercial facilities. If you're unsure whether your space qualifies, just call — a Customer Care representative will let you know what we can do for you.
Call us directly at (718) 340-3323 for NYC or (516) 200-6345 for Nassau County. Our Customer Care team handles questions that go beyond what's listed here, and we're available Monday through Saturday 8AM–8PM and Sunday 9AM–6PM.
Specialty Services FAQ
First Up offers specialty cleaning services including Airbnb and short-term rental cleaning, post-construction cleaning, disinfection services, and home organization across NYC and Nassau County. Specialty services are available as one-time bookings or on a recurring schedule.
We offer Airbnb and short-term rental cleaning, post-construction cleaning, disinfection and sanitization services, and home organization. Some specialty services are available now and others are being added — visit our Specialty Services page for the current full list or call us to ask about a specific service.
Yes. We provide turnover cleaning for Airbnb, VRBO, and other short-term rental properties. This includes full cleaning between guest stays, linen changes, restocking of amenities, and any specific setup requirements your listing calls for. Recurring turnover schedules are available. Visit our Vacation Rental & Airbnb Cleaning page to learn more or request a quote directly from there.
Yes. Post-construction cleaning is a specialized service that removes construction dust, debris, adhesive residue, and material waste left after a renovation or new build. It's a more intensive process than a standard or deep clean and is priced accordingly. Call us for a quote based on your space size and the scope of the construction work.
Yes. We provide professional disinfection and sanitization services for both residential and commercial properties. This is particularly useful after an illness, as a precautionary measure, or as part of a regular hygiene protocol for commercial spaces. Call us to discuss what's appropriate for your situation.
Yes, for applicable services. Airbnb turnover cleaning in particular is well suited to recurring scheduling — we can set up automatic bookings tied to your guest checkout dates. For other specialty services, recurring availability depends on the service type. Call us and we'll work out what makes sense for your property.
Call us at (718) 340-3323 for NYC or (516) 200-6345 for Nassau County. Specialty services are quoted individually based on property size, service type, and specific requirements — a Customer Care representative will walk you through the process and provide a quote before anything is scheduled.
Pricing & Payments FAQ
First Up uses flat-rate pricing with no hidden fees for residential cleaning services across NYC and Nassau County. We accept multiple payment methods including credit card, debit card, PayPal, Venmo, Zelle, cash, and Klarna. Commercial cleaning is custom quoted based on space size and service requirements.
Our residential cleaning is flat-rate priced based on your home size and the type of service — standard clean, deep clean, move-in/move-out, or maid service. There are no hidden fees. To get your exact price, use our online booking page where you can select your service type and see your rate before confirming, or call us at (718) 340-3323 for NYC or (516) 200-6345 for Nassau County and a Customer Care representative will give you a quote directly.
We accept credit card, debit card, PayPal, Venmo, Zelle, and Klarna. Payment is processed at the time of booking or at the time of service depending on the payment method. If you have questions about payment timing, just ask when you book.
Yes. Klarna is available as a payment option so you can split your cleaning cost into installments. Select Klarna at checkout when booking online or mention it when calling to book and a Customer Care representative will walk you through the process.
No. Our residential pricing is flat-rate — what you see when you book is what you pay. We don't add charges after the fact. If your clean requires anything beyond the standard scope, we'll discuss it with you before proceeding.
Yes. We run seasonal deals and promotions from time to time. Visit our Deals & Promos page to see what's currently available, or ask a Customer Care representative when you call.
Please review our Terms and Conditions for the full cancellation policy, or call us directly if you need to make changes to an existing appointment and a Customer Care representative will help you.
Commercial cleaning is custom quoted based on your space size, cleaning frequency, and specific service requirements. There is no standard rate list for commercial work — every quote is built around your facility. Call us at (718) 340-3323 for NYC or (516) 200-6345 for Nassau County, or submit a request through our Commercial Cleaning Quote form and we'll get back to you promptly.
Still Have Questions?
Our Customer Care team is available Monday through Saturday 8AM–8PM and Sunday 9AM–6PM. Call us, or send a message and we'll get back to you quickly.
NYC: (718) 340-3323
Nassau County: (516) 200-6345