First Up Cleaning Services FAQ

Get answers for questions regarding all your cleaning service requests

See Details For:

House – Residential

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1. WHAT MAKES YOU DIFFERENT FROM OTHER COMPANIES?

First Up Cleaning Services is fully certified and a member of notably recognized organizations. Namely, ARCSI (Association of residential cleaning services international), IJCSA (International janitorial cleaning services association) and ISSA (The Worldwide Cleaning Industry Association). We also hold certifications from these organizations as well as Procter and Gamble University and IEHA (International Executive Housekeeper Association).  Our employees are OSHA certified, thereby abiding by the current procedures for safety and health standards.

Aside from our technical skills, we pride ourselves mostly on our ability to grant excellent customer service.

2. CAN I CALL TO BOOK AN APPOINTMENT INSTEAD OF DOING IT ONLINE?

You can feel free to request booking through our customer service department. A Customer Care Representative will speak to you and verify details.

3. HOW MUCH WILL IT COST?

You can get a quick pricing by entering the info for your Home & Residential services on the booking page and viewing the summary. The service pricing will be verified by a company representative once you send us a request or call us.

4 HOW DO I PAY?

Transactions can be made safely and securely, either by phone, or via your invoice once its sent to your email. You can pay by credit card, debit card or Paypal.

5. I HAVE A QUESTION THAT'S NOT LISTED, WHAT DO I DO?

Contact us, and we will have someone provide you with answers you’re looking for.

6. DO I TIP MY CLEANER?

It is not required, but if you are pleased with the work, we encourage it and they would be grateful for it.

7. DO I HAVE TO PROVIDE CLEANING SUPPLIES?

No.  All the supplies needed to clean your home are provided By First Up Cleaning Services.

8. CAN I GET GREEN CLEANING, ECO-FRIENDLY SERVICES?

Of course.  First Up Cleaning Services prides itself on its dedication and encouragement to use environmentally friendly cleaning solutions.

DO I HAVE TO BE THERE WHEN MY HOME IS BEING CLEANED?

Although we prefer that someone is available to give our cleaners access to the premises, arrangements can be made for them to receive a key from your doorman or some other responsible individual to gain entry. After the cleaning is performed, this person should be readily available to receive the key as well.

10. CAN I GIVE SPECIAL REQUESTS OR INSTRUCTIONS FOR MY CLEANING SERVICES?

Sure! When you are initially contacted by a customer care representative from First Up Cleaning Services, be sure to mention any special details that should be paid attention to during your home cleaning.

11. WHAT IS A RUSH APPOINTMENT?

A Rush Appointment refers to any appointment that needs to be scheduled the same day or next day after booking.  There is usually an additional fee applied when this is requested.

12. ARE YOU INSURED AND BONDED?

Yes. First Up is grateful to have the privilege of cleaning your home, and wish to protect our clients in order to provide them with future services.  We also perform background checks on our workers, for the security of our customers.

13. IS THERE A DESCRIPTION OF THE SERVICES , SO I KNOW WHAT I WILL BE RECEIVING WHEN I ORDER?

For full details of our Residential cleaning services click here

14. DO YOU PROVIDE HOUSE CLEANING SERVICES NEAR ME?

You can check the locations we serve and find out info there. If you still have questions contact us.

Office & Commercial

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1. CAN YOU CLEAN AFTER MY BUSINESS CLOSES?

We offer ’round the clock cleaning solutions, whether you want someone to clean for you during or after your business hours.

2. WILL A SUPERVISOR BE PRESENT?

A First Up Supervisor will either be present or check in to make sure that your tasks are handled excellently and professionally.

3. DO I HAVE TO PROVIDE ANYTHING?

Only access to your facility. All other supplies are provided by First Up Cleaning Services

4. HOW CAN I REQUEST AN OFFICE CLEANING OR COMMERCIAL CLEANING QUOTE?

Simply  select any of the “Get Quote” buttons and fill out the information. A First Up Customer Care Representative will contact you and send a proposal and/or invoice after your requests are verified.

5. I HAVE A QUESTION THAT'S NOT LISTED, WHAT DO I DO?

Contact us, and we will have someone provide you with answers you’re looking for.

6. DO YOU PROVIDE OFFICE CLEANING SERVICES NEAR ME?

Check our locations we serve. If you still require further information, get in contact with us.

7. CAN I GET GREEN CLEANING, ECO-FRIENDLY SERVICES?

Of course.  First Up Cleaning Services prides itself on its dedication and encouragement to use environmentally friendly cleaning solutions.

8. ARE YOU INSURED AND BONDED?

Yes. First Up is grateful to have the privilege of cleaning your office, business, or commercial facility, and wish to protect our clients in order to provide them with future services.  We also perform background checks on our workers, for the security of our customers.

Specialty Services

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1. Which Specialty Services are available to order?

You can view the services on our Specialty Services page and see which are available now, or which are coming soon.

Need More Info?

Reach Out And Contact Us.

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