Privacy Policy

Details Of Our Privacy Policy

Updated as at [December 1, 2023]

INTRODUCTION

Protecting your private information is our priority. This statement of Privacy applies to firstupcleaning.com and First Up Cleaning Services. This Privacy Policy governs data collection and usage of the products, services, software, platform and websites (collectively, “Services”) provided by First Up Cleaning Services LLC  and its affiliates (collectively, “First Up Cleaning Services”). By using the Services, you consent to the data practices described in this policy and our Terms and Conditions. If you do not agree to any part of this Privacy Policy, then you should stop accessing the Services.

1. This site is owned and operated by First Up Cleaning Services LLC (“the Company”) with its website located at ‘firstupcleaning.com’ (“the Website”). For the purposes of this Privacy Policy, unless otherwise specified, all references to First Up Cleaning Services LLC include the Company and the Website.

2. The Company is a respected leader in offering commercial and residential cleaning and maintenance services with the highest quality standards.

3. Your privacy on the Internet is of the utmost importance to us. We will never share your personal information with any third party unless under certain conditions (outlined in Sharing Information with Third Parties section) , but because we may gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

4. The private information you provide on the Website will be used only for its intended purpose.

5. We will protect your information consistent with the principles of the Privacy Act of 1974, 5 U.S.C, the E-Government Act of 2002, and the Federal Records Act.

6. By using the Website, you consent to the data practices described hereinafter.

PERSONAL INFORMATION

7. As a general rule, the Company does not collect personal information about you when you visit the Website, unless you choose to provide such information to us. Submitting personal information through the Website is voluntary. By doing so, you are giving the Company your permission to use the information for the stated purpose.  However, not providing certain information may result in the Company the inability to provide you with the Services (hereinafter defined in Clause 8).You may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting you credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We may also gather additional personal or non-personal information in the future.

8. If you choose to provide us with personal information on the Website, through methods such as submitting information through our Website, giving the Company a call and/or sending us an email at [[email protected]], we may use that information to help us provide you with information and/or service(s) (collectively referred to as (“the Services”)).

9. We may also use the personal information to respond to any of your message(s) and/or feedback(s). The information we may receive from you varies based on what you do when visiting the website.

First Up Cleaning Services collects and uses your personal information to operate and deliver the services you have requested.

First Up Cleaning Services may also use your personally identifiable information to inform you of other products or services available from first up cleaning services and its affiliates.

COLLECTION OF PERSONAL INFORMATION

10. By using the Website and its functions, you may provide basic information such as, including but not limited to, your name, phone number, address and email address which allows us to send information, provide updates and/or process the type of Services you so desire.

11. If you sign up with the Company and/or purchase services through the Company, we may also collect, inter alia, billing and credit card information.

12. The Company encourages you to review the privacy statements of Websites you choose to link to from the Company so that you can understand how those Websites collect, use and share your information (“Third Party Website”). The Company is not responsible for the privacy statements or other contents on the Third Party Website outside of the Company’s website or control.

13. If you use our web pages or web forms, or any other Services that enable you to upload or capture content, we collect, parse and store images, photos, documents, videos and digital media content that you scan and/or upload using these Services for electronic signature, user profile pictures, and/or to share with our office and field technicians for review.First Up Cleaning Services may also collect anonymous demographic information, which is not unique to you, such as your Postal Code, age, gender, preferences, interests and favorites. First Up Cleaning Services will not delete customer information other than upon customer request, or after a certain period of inactivity by you. However, First Up Cleaning Services reserves the right to delete customer information for accounts with a status  of over a year of inactivity at any time.

SHARING INFORMATION WITH THIRD PARTIES

14. First Up Cleaning Services may, from time to time, contact you on behalf of external business partners about a particular offering that may be of use or of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. First Up Cleaning Services may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange deliveries. All such third parties are prohibited from using your personal information except to provide these services to First Up Cleaning Services, and they are required to maintain the confidentiality of your information.

First Up Cleaning Services may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on First Up Cleaning Services or the site; (b) protect and defend the rights or property of First Up Cleaning Services; and/or (c) act under exigent circumstances to protect the personal safety of users of First Up Cleaning Services, or the public.

OPT-OUT OF DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

In connection with any personal information we may disclose to a third party for a business purpose, you have the right to know:

• The categories of personal information that we disclosed about you for a business purpose.

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, visit this Web page: https://www.firstupcleaning.com/opt-out-page/

THE NATURE OF PERSONAL INFORMATION WE COLLECT

1. Personal information we collect which you may provide to us includes, inter alia:-

• ‘Identifying information’ (i.e. name, date and place of birth, gender, age);

• ‘Contact information’ (i.e. home / office address, home / mobile / office phone numbers); and

• ‘Financial information’ (i.e. bank account and number, credit card number and details).

As a general rule, you have the right not to provide the foregoing information when dealing with the Company and/or when we provide the Services to you. However, not providing certain information may result in the, inter alia, inability to provide you with the Services.

AUTOMATICALLY COLLECTED INFORMATION

15. We collect and temporarily store certain information about your visit for use in site management and security purposes only. We collect and analyse this information because it helps us to better design the Website to suit your needs.  We may also automatically collect information about the web content you view in the event of a known security or virus threat.

The information includes, inter alia :-

• The internet domain name from which you access our Website (for example, “xcompany.com” if you use a private internet access account, or “yourschool.edu” if you connect from an educational domain);

• The internet protocol (“IP”) address (a unique number for each computer connected to the internet) from which you access our Website;

• The type of browser used to access our Website;

• The operating system used to access our Website;

• The date and time you access our Website;

• The Universal Resource Locators (“URLs”) or address of the pages you visit;

• Your username, if it was used to log in to the Website; and

• If you visited this Website from another website, the URL of the forwarding site.

INFORMATION COLLECTED FOR TRACKING AND CUSTOMIZATION (COOKIES)

16. A ‘cookie’ is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. Your computer will only share the information in the cookie with the Website that provided it, and no other Website can request it. There are two types of cookies:

• ‘Session’: Session cookies last only as long as your web browser is open. Once you close your browser, the cookie is deleted. Websites may use session cookies for technical purposes such as to enable better navigation through the site, or to allow you to customize your preferences for interacting with the site.

• ‘Persistent’: Persistent cookies are saved on a user’s hard drive in order to determine which users are new to the site or are returning.

USE OF YOUR PERSONAL INFORMATION

17. The Company collects and uses your personal information to operate the Website and deliver the Services.

18. The Company does not sell, rent or lease its customer list to third parties.

19. The Company may, from time to time, contact you on behalf of, including but not limited to, third parties about a particular offering that may be of interest to you. In those cases, your personal information (i.e. email, name, address, telephone number) is transferred to the third party.

20. The Company may share data between/with, inter alia, the third parties to help perform statistical analysis send you email, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these Services to the Company and they are required to maintain the confidentiality of your information.

21. The Company may keep track of the Website and pages our users visit within the Company, in order to determine what the Company services are the most popular. The data is used to deliver customized content and advertising within the Company to customers whose behaviour indicates they are interested in a particular subject area.

Information about your computer hardware and software may be automatically collected by First Up Cleaning Services using third party tools and/or software. This information can include: your IP address, browser type, domain names, access times, operating system, cookie information, referring website addresses, and Internet Service Provider. First Up Cleaning Services may also collect geo-location information based on visitors’ IP addresses. This information is used by First Up Cleaning Services for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Services. In order to better understand how users use its site and to improve its services, First Up Cleaning Services may also collect information about your use of our Site, such as pages visited, links clicked, text entered, and mouse movements.

DISCLOSURE OF YOUR PERSONAL INFORMATION

22. The personal information you provide to us whether voluntarily or automatically as the foregoing paragraphs describes, may be used and disclosed without limitations, to our employees, staffs, insurers, professionals, agents, suppliers, subcontractors and/or other parties we deem fit for the purpose and in the manner reasonably necessary for the carrying out of the Services and for purposes set out in this Privacy Policy.

23. Personal information may be disclosed and/or supplied between the third parties. When personal information is disclosed and/or supplied between the third parties all terms and conditions contained herein shall have effect for the purpose of protecting your personal information.

24. Compliance with legal requirements for the enforcement of law, regulations, court orders, subpoena, warrant during the course of a legal proceedings or otherwise may render our need to disclose personal information.

25. Personal information may also be used to protect and safeguard the copyright, trademarks, legal rights, intellectual property rights or safety of the Company.

SECURITY OF YOUR PERSONAL INFORMATION

26. The Company secures your personal information from unauthorized access, use or disclosure.

CHILDREN UNDER EIGHTEEN

27. The Company does not knowingly collect personal information from children under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this Website and/or Services.

OPT-OUT & UNSUBSCRIBE

28. The Company respects your privacy and gives you an opportunity to opt-out of receiving information in respect of the Services by contacting us at [[email protected]].

CHANGES

29. The terms contained in this Privacy Policy may change and subject to modification and amendments. All modifications and the time of the changes and modification will be subject to the sole direction of the Company and such changes will have immediate effect. No notice will be given to you prior to such changes and/or modifications; you are therefore advised to review our Privacy Policy from time to time.

CONTACT

30. The Company welcomes your questions or comments regarding the foregoing Terms.

Please contact Customer Service with any questions.

Effective as of [December 1, 2023].